What if every interviewer published his feedback on the interviewee to the HR fraternity? Would it help the recruitment process?
What if you (and not your customer) published the customer reviews? Would it ensure that you have the Ops team more integrated with your CRM goals.
What if your Ops, Sales and Marketing teams interacted more often to discuss not what they felt about each other but how the customer feels about them?
What if feedback was (instead of can) open?