You have players coming to your website but logging off before playing the games you’ve stationed for them. You have customers coming to your eCom portal but quitting the browsers before making a purchase. You know that they spent time on your site but something was a miss.
Consider this – You go to a website and are quitting the browser and a dialog box welcomes you ‘Something was a miss here. Let us know and we will be glad to address it. For your time, we offer you a X% off on your purchase with us the next time you think we can add value to your purchase.’ How would you react?
CachedIdeas - Ideas on the Go! 
Why not test the hypotheses out and find out the answers yourself?